Privacy Policy

This Privacy Policy applies to personal information processed through the OakWrites website, customer portal, contact forms, order forms, checkout process, email communications, support messages, uploaded documents, and other interactions connected with our services.

It applies whether you browse the website without an account, register for an account, request a quotation, purchase a service, communicate about an existing assignment, request a revision, or contact us for general support.

This Policy does not control the independent privacy practices of external websites, financial institutions, payment services, email providers, or other third parties that operate under their own privacy notices. When you follow an external link or use a third-party service, you should review that party’s privacy policy before providing personal information.

Our role

For personal information collected directly through our website and services, OakWrites generally determines why and how that information is processed. Certain service providers may process information on our behalf to provide hosting, website functionality, security, analytics, backups, communications, and related operational support.

Changes in how you use the service

Different portions of this Policy may apply depending on how you interact with OakWrites. For example, a visitor who only views public pages generally provides less information than a registered customer who places an order and uploads assignment materials.

The following terms are used throughout this Privacy Policy to explain our information practices.

Personal information or personal data

Information relating to an identified or identifiable individual. This may include a name, email address, telephone number, account information, online identifier, transaction reference, or other information that can reasonably be connected to a person.

Processing

Any operation performed on personal information, including collecting, recording, organizing, storing, viewing, using, transmitting, sharing, restricting, deleting, or destroying it.

Data subject

The individual to whom personal information relates.

Service provider

A company or person that performs a service for OakWrites, such as hosting, website security, analytics, email delivery, payment processing, caching, or backups.

Customer content

Information and materials you provide in connection with an order or inquiry, including instructions, messages, documents, images, reference materials, feedback, and revision requests.

Cookies

Small files or similar technologies placed on or accessed through your device to support website functionality, login sessions, shopping-cart features, preferences, performance, analytics, and security.

Where privacy legislation gives a term a specific legal meaning, that legal meaning applies to the extent required.

The information we collect depends on how you interact with OakWrites, which services you request, and which website features you use. We seek to collect only information that is relevant to providing and protecting our services.

Information included in customer content

We may process information contained in files, instructions, or messages that you voluntarily provide. The nature of this information depends on the material you upload. You are responsible for ensuring that you have permission to provide any personal information relating to another person.

Please avoid submitting sensitive information unless it is genuinely necessary for the service you have requested. You should not provide passwords, authentication codes, full payment-card details, government identification numbers, medical records, or other highly sensitive information through assignment files or ordinary support messages.

Payment-card information

OakWrites does not intend to collect or store complete payment-card numbers, card security codes, or online banking credentials. Payments are handled through third-party payment services. We may receive limited transaction information such as payment status, transaction reference, amount, currency, payer name, or information needed to reconcile an order.

Information we do not intentionally request

Unless necessary for a lawful and clearly stated purpose, OakWrites does not intentionally request information concerning race, ethnicity, religion, health, biometric identifiers, political opinions, sexual orientation, criminal history, or other specially protected categories of personal data.

OakWrites may collect personal information directly from you, automatically through the website, from service providers, or from another person acting with your authority.

Information you provide directly

We collect information when you:

• Create or update an OakWrites account.
• Complete a contact, registration, quotation, order, payment, or revision form.
• Upload instructions, documents, images, references, or other assignment materials.
• Send an email, portal message, complaint, question, review, or support request.
• Provide payment-related or billing information required to process a transaction.
• Participate in a customer survey, promotion, or feedback request.

Information collected automatically

When you access the website, certain technical and usage information may be collected automatically by our website, hosting environment, security tools, analytics systems, caching services, and cookies. This information may include your IP address, browser, device type, session activity, pages viewed, time of access, referring website, and information about attempted logins or suspicious activity.

Automatic collection helps us operate website functions, remember user sessions, maintain carts, detect technical problems, measure performance, understand website use, and protect OakWrites and its users from abuse or unauthorized activity.

Information from service providers

We may receive limited information from companies that support our operations. For example, a payment service may confirm whether a transaction succeeded, an email service may report whether a message was delivered, and a security service may identify a potentially harmful request.

Information provided by another person

A customer may occasionally place an order, make a payment, or communicate on behalf of another person. The person providing the information must have appropriate authority or permission to do so and must ensure that the information is accurate.

We use personal information only for legitimate, specific, and reasonably necessary purposes connected with operating OakWrites, fulfilling customer requests, protecting our services, and meeting applicable obligations.

Providing requested services

We may use your information to:

• Create and manage your OakWrites account.
• Review assignment instructions and determine whether we can provide the requested service.
• Prepare quotations and communicate pricing, deadlines, and service requirements.
• Create, process, manage, and fulfil orders.
• Assign order numbers and connect messages or files to the correct assignment.
• Deliver completed materials and make files available through approved delivery methods.
• Review and respond to revision requests.
• Provide customer service and technical support.

Payments and business administration

We may use transaction information to confirm payments, match payments to orders, issue receipts, manage refunds, investigate disputed transactions, prevent duplicate processing, maintain accounting records, and fulfil financial or legal recordkeeping obligations.

Communications

We may use your contact information to send order confirmations, payment notices, deadline questions, clarification requests, delivery notifications, revision updates, security alerts, account messages, service announcements, and responses to inquiries.

We may also send optional promotional or informational communications where you have consented or where otherwise permitted. You may unsubscribe from promotional email messages using the unsubscribe method provided in the message or by contacting us. Transactional and service-related messages may still be sent where necessary to manage your account or order.

Website operation and improvement

Information about website activity may be used to maintain website functionality, improve navigation, identify popular or confusing pages, test design changes, resolve errors, evaluate performance, and improve the customer experience.

Safety, security, and fraud prevention

We may process information to verify account activity, detect suspicious transactions, prevent unauthorized access, enforce rate limits, investigate misuse, protect uploaded files, maintain backups, respond to security incidents, and protect the rights, property, or safety of OakWrites, its customers, service providers, and the public.

Compliance and dispute management

Personal information may be used to maintain required business records, respond to lawful requests, establish or defend legal claims, enforce our Terms and Conditions, investigate complaints, administer refunds, and resolve disputes.

Internal records and service quality

We may maintain internal records of customer instructions, delivery history, revisions, communications, complaints, and outcomes to ensure continuity of service, assess quality, train authorized personnel, and prevent repeated errors.

OakWrites processes personal information only where there is an appropriate legal or lawful basis for doing so. The basis that applies depends on the type of information involved, the reason it is being processed, and the nature of your relationship with us.

Performance of a contract

We may process personal information when it is necessary to provide a service you have requested or to take steps before entering into a service agreement. This includes reviewing instructions, preparing a quotation, creating an order, processing payment confirmation, communicating about requirements, delivering completed materials, and handling revisions.

Without certain information, such as your contact details, assignment instructions, deadline, and order information, we may be unable to provide the requested service.

Legitimate business interests

We may process information where doing so is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights or interests. These purposes may include:

• Operating, maintaining, and improving the OakWrites website.
• Managing customer accounts, inquiries, orders, communications, and service records.
• Protecting the website, customer accounts, uploaded files, and business systems.
• Detecting and preventing fraud, abuse, unauthorized access, spam, and harmful activity.
• Understanding website performance and improving the customer experience.
• Maintaining evidence of instructions, communications, delivery, revisions, complaints, and dispute resolution.
• Protecting the legal rights, property, safety, and reputation of OakWrites and its users.

Where we rely on legitimate interests, we consider whether the processing is necessary, proportionate, and consistent with what a customer would reasonably expect in the circumstances.

Consent

We may rely on your consent where you voluntarily agree to a specific form of processing. Examples may include receiving optional marketing communications, accepting nonessential cookies, participating in a survey, or authorizing us to use information for a clearly explained optional purpose.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.

Legal and regulatory obligations

We may process and retain information where necessary to comply with applicable laws, tax and accounting requirements, court orders, regulatory obligations, lawful government requests, recordkeeping duties, or requirements connected with fraud prevention and dispute management.

Protection of rights and vital interests

In limited circumstances, information may be processed where necessary to protect the safety, security, or important interests of a person, OakWrites, our customers, service providers, or members of the public.

Compatible and related purposes

Where information was collected for one purpose, we may use it for a closely related and compatible purpose where permitted. Before doing so, we may consider the relationship between the original and proposed purposes, the nature of the information, the possible consequences for you, and the safeguards available.

OakWrites does not disclose personal information indiscriminately. We may share limited information only where reasonably necessary to operate the website, provide requested services, process transactions, protect our systems, comply with obligations, or resolve a dispute.

Authorized OakWrites personnel

Personal information may be accessed by authorized personnel who need it to perform their responsibilities. Access may be required for customer support, order administration, quality review, technical maintenance, payment reconciliation, security, complaint handling, or legal compliance.

Personnel are expected to handle customer information confidentially and to access only the information necessary for their assigned responsibilities.

Service providers

We use third-party companies and technical systems to operate OakWrites. Depending on the services you use, information may be processed by providers supporting:

Service providers may receive only the information reasonably necessary to perform their functions. Where appropriate, we expect providers to use personal information only for authorized purposes, apply suitable safeguards, and comply with applicable privacy and security obligations.

Writers, editors, and service contributors

Where necessary to complete a customer request, limited assignment information may be made available to an authorized writer, editor, researcher, formatter, designer, or quality reviewer.

We seek to limit access to information required for the assignment. Direct customer contact details, payment credentials, account passwords, and unrelated personal information should not be shared with service contributors unless genuinely necessary and authorized.

Business transfers and organizational changes

If OakWrites is involved in a merger, acquisition, restructuring, financing arrangement, sale of assets, transfer of operations, or similar business transaction, relevant information may be disclosed to professional advisers, potential buyers, investors, lenders, or successor operators.

Where reasonably possible, information shared during such a process will be subject to confidentiality and used only to evaluate or complete the proposed transaction.

Legal requests and protection of rights

We may disclose personal information where we reasonably believe that disclosure is necessary to:

• Comply with a valid law, court order, legal process, or regulatory request.
• Investigate suspected fraud, theft, abuse, unauthorized access, or unlawful activity.
• Enforce our Terms and Conditions, Refund Policy, or other agreements.
• Establish, exercise, or defend a legal claim.
• Protect the rights, property, safety, or security of OakWrites, customers, service providers, or the public.

Information shared at your request

We may share information with another person or organization when you clearly instruct or authorize us to do so. You are responsible for confirming that the recipient is correct and that you have authority to request the disclosure.

Aggregated or deidentified information

We may use or share statistical, aggregated, or deidentified information that does not reasonably identify an individual. This may be used to understand service demand, evaluate website performance, improve operations, or prepare internal business reports.

No sale of personal information

OakWrites does not sell customer names, contact details, uploaded assignment files, order instructions, or private communications to third parties for their independent advertising or data-broker purposes.

Payments for OakWrites services may be processed through independent third-party payment services. These providers operate their own systems and may collect information directly from you to authorize, authenticate, complete, or refund a transaction.

Information handled by payment providers

A payment provider may request information such as:

• Your name and contact details.
• Billing information, where required.
• Payment-card, bank, mobile-money, or account details.
• Authentication information or verification codes.
• Transaction amount, currency, time, and payment status.
• Device, network, location, and fraud-prevention information.

The information collected directly by a payment provider is governed by that provider’s own terms, privacy policy, security practices, and regulatory obligations.

Information OakWrites may receive

OakWrites may receive limited transaction information needed to manage an order, such as:

• Customer or payer name.
• Transaction reference or receipt number.
• Payment amount and currency.
• Whether a payment was successful, pending, cancelled, or failed.
• Payment date and time.
• Refund, reversal, or dispute status.
• Limited billing details where required for records.

We may use this information to match a payment to an order, confirm that work may begin, issue a receipt, investigate a failed or duplicate transaction, administer a refund, respond to a chargeback, prevent fraud, and maintain financial records.

Card and banking credentials

OakWrites does not intend to store complete payment-card numbers, card security codes, online banking passwords, mobile-money PINs, or one-time authentication codes on its ordinary website systems.

You should never send full card details, passwords, PINs, authentication codes, or banking credentials through an assignment file, contact form, support email, or portal message.

Payment verification and fraud prevention

We may review transaction information where a payment appears inconsistent, duplicated, unauthorized, unusually high risk, or connected with suspected fraud. We may delay order processing while a payment is being verified.

We may ask a customer to provide reasonable proof that a payment was completed or authorized. Any requested evidence should exclude full card numbers, passwords, PINs, and security codes.

Refunds, reversals, and disputes

Where a refund is approved, we may provide the payment provider with information needed to process the refund. We may also retain records of the order, payment, communications, delivery, refund decision, and transaction outcome for accounting, fraud prevention, legal, and dispute-resolution purposes.

Where a customer initiates a payment dispute or chargeback, OakWrites may provide relevant records to the payment provider, financial institution, dispute-resolution service, or other authorized party. These records may include the confirmed order, customer instructions, communications, payment status, delivery records, revision history, refund communications, and evidence that the requested service was supplied.

Currency conversion and banking delays

Your financial institution or payment provider may apply currency conversion rates, service fees, verification requirements, processing times, or other conditions that are outside OakWrites’ control.

OakWrites may display an estimated or confirmed order amount, but the final amount charged by your bank or payment provider may differ where conversion fees, international charges, or provider-specific costs apply.

Retention of transaction records

Transaction and accounting records may be retained for up to seven years, or for a longer or shorter period where required or permitted by applicable law, tax obligations, accounting standards, dispute requirements, fraud-prevention needs, or payment-provider rules.

OakWrites uses cookies and similar technologies to provide essential website functionality, improve performance, remember your preferences, maintain secure login sessions, analyze website usage, and enhance your overall browsing experience. Some cookies are necessary for the website to operate correctly, while others help us understand how visitors use our services so we can improve them over time.

What are cookies?

Cookies are small text files that are stored on your computer, smartphone, tablet, or other device when you visit a website. They allow the website to recognize your browser during the current visit or during future visits and may store limited information such as your language preference, login session, shopping cart, or website preferences.

Similar technologies such as local storage, pixels, tags, scripts, and session identifiers may also be used where appropriate to provide comparable functionality.

Types of cookies we use

How cookies help OakWrites

Cookies and similar technologies may be used to remember your login session, maintain items in your shopping cart, improve website speed, measure website performance, identify technical problems, remember your preferences, prevent unauthorized activity, and support website administration.

Some cookies expire automatically when you close your browser, while others remain on your device for a longer period depending on their purpose and your browser settings.

Third party technologies

Certain third party services that support OakWrites, including Google services where applicable, website analytics, security systems, performance optimization, backup services, and email delivery tools, may place or access cookies or similar technologies in accordance with their own privacy practices.

OakWrites does not control how independent third party providers manage their own cookies after information has been transmitted to them. Users are encouraged to review the privacy notices of those providers where appropriate.

Managing your cookie preferences

Most web browsers allow you to review, restrict, block, or delete cookies through browser settings. You may also configure your browser to notify you before a cookie is stored on your device.

Please note that disabling certain cookies may affect website functionality. Features such as account login, shopping cart functionality, saved preferences, secure sessions, and portions of the client portal may not function correctly if essential cookies are disabled.

OakWrites takes the security of personal information seriously and implements reasonable administrative, technical, and organizational measures designed to protect customer information from unauthorized access, disclosure, alteration, loss, misuse, or destruction. We continually review our security practices and make improvements where appropriate to help maintain the confidentiality, integrity, and availability of our systems and customer information.

Security measures

Depending on the nature of the information and the systems involved, OakWrites may use a combination of security controls that include:

• Secure encrypted connections using HTTPS and SSL or TLS technology.
• Password protected customer accounts.
• Restricted administrative access based on business necessity.
• Website security monitoring and malware detection.
• Firewall protection and login security measures.
• Routine software updates and security patches.
• Automated website backups and disaster recovery procedures.
• Monitoring for suspicious login attempts and unauthorized activity.
• Internal procedures for handling customer information responsibly.

Your responsibility

Protecting personal information is a shared responsibility. You are responsible for selecting a strong password, keeping your login credentials confidential, protecting your devices, and signing out of your account when using shared or public computers.

You should notify OakWrites promptly if you believe your account has been accessed without authorization, if your password has been compromised, or if you suspect unauthorized activity relating to your account.

Email and communication security

Although we take reasonable steps to protect communications, ordinary email cannot always be guaranteed to be completely secure. Please avoid sending highly sensitive information such as complete payment card numbers, banking credentials, passwords, one time verification codes, or government identification documents through ordinary email unless specifically requested through a secure process.

Retention of security records

Security logs, access records, system event logs, backup records, and similar technical information may be retained for as long as reasonably necessary to maintain website security, investigate incidents, improve system reliability, comply with legal obligations, and protect the rights of OakWrites and its customers.

Security incidents

If OakWrites becomes aware of a security incident affecting personal information, we will investigate the matter, take appropriate measures to contain and remediate the incident, and provide notifications where required by applicable law.

The actions taken following a security incident may include securing affected systems, restoring backups, resetting passwords, improving technical safeguards, cooperating with relevant authorities where appropriate, and communicating with affected users when legally required.

OakWrites retains personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, protect our systems, meet legal obligations, and support legitimate operational needs.

The exact retention period depends on the type of information, the purpose for which it was collected, whether an account or order remains active, the possibility of a complaint or dispute, and any legal, accounting, tax, security, or payment-related requirements.

General retention periods

Factors affecting retention

We may consider the following factors when deciding how long to keep personal information:

• Whether the information is needed to complete or support an active order.
• Whether your account remains open or has recently been closed.
• Whether a refund, revision, complaint, chargeback, or legal dispute is pending.
• Whether retention is necessary for tax, accounting, contractual, regulatory, or recordkeeping purposes.
• Whether the information may be needed to prevent fraud, abuse, duplicate claims, or unauthorized access.
• The sensitivity, volume, and potential risk associated with the information.

Deletion of uploaded materials

You may request earlier deletion of uploaded assignment materials by contacting OakWrites. We will review the request and delete eligible materials where reasonably possible.

We may decline or delay deletion where the materials are still needed to complete an active service, respond to a revision, resolve a complaint, investigate suspected fraud, defend a legal claim, comply with a lawful obligation, or maintain necessary transaction records.

Backups and residual copies

When information is removed from active systems, limited copies may remain temporarily in backups, archived systems, server logs, or disaster recovery environments. These copies are generally isolated from ordinary use and are deleted or overwritten according to normal backup cycles.

Deidentified information

We may retain aggregated or deidentified information for longer periods where it can no longer reasonably be linked to an identifiable person. Such information may be used for service analysis, security, operational planning, and website improvement.

Depending on the law that applies to you and the circumstances of the request, you may have rights concerning the personal information OakWrites holds about you.

These rights are not always absolute. A request may be limited, delayed, or refused where an exception applies, where the request affects the rights of another person, or where information must be retained for legal, security, fraud-prevention, accounting, or dispute purposes.

Right to be informed

You may have the right to receive clear information about how your personal data is collected, used, shared, stored, and protected. This Privacy Policy is intended to provide that information.

Right of access

You may request confirmation of whether OakWrites processes personal information about you and may request access to eligible information. This may include account information, order records, communications, and certain transaction details.

Right to correction

You may ask us to correct personal information that is inaccurate, incomplete, outdated, or misleading. You may also be able to update certain profile details directly through your account.

Right to deletion

You may request deletion of personal information where it is no longer necessary, where consent has been withdrawn, where processing is unlawful, or where another valid legal basis for deletion applies.

We may retain limited information where necessary to comply with legal obligations, complete an active transaction, protect against fraud, maintain accounting records, resolve disputes, or establish, exercise, or defend legal claims.

Right to object

You may object to certain processing based on legitimate interests, direct marketing, or other grounds recognized by applicable law. We will review the objection and stop or restrict the processing where required.

Right to restrict processing

You may request that OakWrites temporarily limit the use of your information while its accuracy, lawfulness, necessity, or an objection is being reviewed.

Right to withdraw consent

Where processing depends on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing that lawfully took place before consent was withdrawn.

Right to data portability

Where applicable, you may request certain personal information in a structured, commonly used, and machine-readable format, or ask that it be transferred to another organization where technically feasible.

Rights concerning direct marketing

You may unsubscribe from optional marketing communications at any time by using the unsubscribe option provided in the message or by contacting OakWrites.

Even after you opt out of marketing, we may continue sending essential service messages relating to your account, order, payment, security, delivery, revision, or support request.

Rights concerning automated decisions

Where applicable law provides such a right, you may request information about significant decisions made solely through automated processing and may request human review where the decision produces legal or similarly significant effects.

OakWrites does not ordinarily intend to make major customer decisions solely through automated processing without meaningful human involvement.

How to exercise your rights

To submit a privacy request, contact:

Identity verification

Before responding to certain requests, OakWrites may need to verify your identity to protect personal information from unauthorized access or deletion.

Verification may involve confirming access to your registered email address, requesting an order number, asking account-related questions, or requesting other proportionate evidence. Do not send unnecessary sensitive identification documents unless specifically requested through an appropriate process.

Authorized representatives

You may authorize another person to submit a request on your behalf. We may require evidence of that authority and may also verify your identity directly before acting on the request.

Response time

OakWrites will seek to respond within a reasonable period and within any deadline required by applicable law. More time may be needed where a request is complex, involves a large volume of information, requires identity verification, or affects the rights of another person.

Requests that may be limited or refused

We may be unable to fulfil all or part of a request where:

• We cannot reasonably verify the requester’s identity or authority.
• The request is manifestly unfounded, excessive, repetitive, or abusive.
• Disclosure would reveal another person’s confidential information.
• The information is protected by legal privilege or another lawful exemption.
• Retention is necessary for accounting, tax, fraud prevention, security, dispute resolution, or legal claims.
• Deletion would interfere with an active order or unresolved payment issue.

Where a request is refused or limited, we will seek to explain the reason where legally permitted.

Complaints

If you believe OakWrites has not handled your personal information appropriately, please contact us first so we can investigate and try to resolve the concern.

You may also have the right to submit a complaint to the privacy or data protection authority responsible for your jurisdiction.

OakWrites operates online and, depending on the services requested, personal information may be processed, stored, backed up, or accessed in countries other than the country in which you are located. These transfers may occur because our hosting providers, website infrastructure, email services, analytics providers, security systems, or other authorized service providers operate internationally.

When transfers may occur

International transfers may occur when personal information is processed through cloud hosting services, backup systems, email delivery platforms, website security services, analytics tools, technical support providers, or other authorized business partners that assist OakWrites in delivering its services.

These transfers are made only where reasonably necessary to provide requested services, maintain website functionality, protect customer information, improve system reliability, or satisfy legitimate business and legal requirements.

Safeguards

Where personal information is transferred internationally, OakWrites seeks to implement reasonable safeguards designed to protect that information throughout the transfer and while it is being processed by authorized service providers.

Depending on the circumstances, these safeguards may include contractual confidentiality obligations, technical security measures, encrypted communications, restricted access controls, organizational security procedures, and other appropriate protections.

Your acknowledgement

By using OakWrites and providing personal information through our website, you acknowledge that information may be transferred, processed, or stored outside your country of residence where necessary to operate our services.

OakWrites is intended for individuals who are at least eighteen years of age or who have obtained permission from a parent or legal guardian to use our services where such permission is legally sufficient.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected from a child where consent or other lawful authorization was required but not obtained, we will take reasonable steps to investigate the matter and delete the information where appropriate.

Responsibility of parents and guardians

Parents and legal guardians who believe that a child has submitted personal information through the OakWrites website without appropriate authorization should contact us promptly so that we can review the situation and take appropriate action.

Customer responsibility

Customers are responsible for ensuring that any information they upload concerning another individual is provided lawfully and with appropriate authority where required.

OakWrites may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, technology, security practices, business operations, or customer feedback.

When changes are made, the updated version will be published on this page together with a revised "Last Updated" date. Material changes may also be communicated through the website, your customer account, email, or other appropriate communication methods where required.

Your continued use

Continued use of the OakWrites website or services after an updated Privacy Policy becomes effective constitutes acknowledgement of the revised Policy to the extent permitted by applicable law.

We encourage customers to review this page periodically so they remain informed about how personal information is collected, used, shared, protected, and retained.

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to request access, correction, deletion, or other action concerning your personal information, please contact us using the details below.

We aim to respond to legitimate privacy inquiries as promptly as reasonably possible. Certain requests may require identity verification before we can disclose, correct, or remove personal information.

This Privacy Policy should be read together with the other policies governing your use of OakWrites.